Terms of service
Effective 25 September 2026
The service
Propozel Convo ("Convo") is operated by Propozel, Vietnam. Convo renders a public Google Form (or, once that connector is live, a public Microsoft Form) as a conversational experience and relays answers back to that form. It is provided as-is: features may change, be paused or be removed while we build. By creating a Convo, signing in, or using a Convo link you agree to these terms and to our privacy policy.
Your form and your content
You may only paste a form you own or are authorised to use, and it must be set to "Anyone with the link". You are responsible for the questions in it, for the data respondents send to your Google Sheet, and for complying with the laws that apply to collecting that data. You are also responsible for every line shown to respondents, including the AI-written moments: you can read, edit, regenerate or replace each of them in the editor before you share the link. Replies in two-way conversation, if you turn it on, are written live and not reviewed first.
Accounts and admin links
A Convo account is a Propozel account. Keep your credentials and your private edit links to yourself; anyone with an admin link can edit that Convo. Signing in to keep a Convo revokes its guest admin link.
Plans and limits
The Free plan keeps up to 5 Convo links per workspace and includes 100 responses per link per calendar month (UTC). The response limit is soft: past it we show you a notice, and respondents are never blocked or turned away. Paid plans are bought on propozel.com/billing and priced per engagement for the whole Propozel suite; putting a Convo on a paid engagement, or linking a workspace to a Firm, is set up with us while it rolls out. What each plan includes may change.
Acceptable use
Do not use Convo for anything unlawful, deceptive, harassing or harmful; do not impersonate another person or brand; do not collect sensitive personal data you are not permitted to collect; do not send automated or bulk submissions through the relay; and do not try to reach other people's Convos, bypass limits, or interfere with the service.
Pausing and removal
Propozel may pause or disable a Convo link, refuse new Convos of a form, or stop an account from creating Convos, when we believe these terms are being broken, when a form owner asks us to, or when the law requires it. You can pause or delete your own Convos at any time from Your Convos or the editor.
AI-generated text
Moments are generated by a language model from your form and the brand material you provide. They can be wrong or off-tone. Review them before publishing; what you publish is yours.
Voice cloning
Only clone a voice you have the right to use. Before you upload samples you confirm that the speaker has given explicit consent to their voice being cloned and used in your Convos. You are responsible for that consent and for how the voice is used. We will delete a cloned voice if the speaker asks us to.
Webhooks
If you add a webhook, you are responsible for the endpoint you name: it must be yours or one you are authorised to use, it should check our signature, and you are responsible for the answers it receives and for keeping them secure. We try each delivery at most twice and do not queue failed ones.
No warranty
Convo is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. Google may change its Forms pages at any time, which can break parsing or submission until we update the connector. A Partner agreement signed with Propozel may set different warranties and service levels; where it does, it takes precedence over this section.
Limitation of liability
To the fullest extent permitted by law, Propozel is not liable for indirect, incidental, special or consequential damages, or for lost data, revenue or profits, arising from your use of Convo. Our total liability for any claim is limited to the amount you paid us for the service in the twelve months before the claim, which on the Free plan is zero.
Governing law
These terms are governed by the laws of Vietnam. Disputes are handled by the competent courts of Vietnam unless the law where you live gives you protections that cannot be waived.
Changes and contact
We may update these terms; the effective date above will change when we do. Continued use after a change means you accept it. Questions: hello@propozel.com.